At Left Lane Rent a Car, we keep our booking terms simple and fair. We have rented cars across Dubai since 2012, and we want every customer to know exactly where they stand before, during, and after a rental.
Since we book with no deposit and no credit card required, cancelling or adjusting a reservation stays straightforward.
This page explains when you can cancel, how refunds work, and what happens in cases like a no-show, an early return, or a vehicle fault. For the full rental terms, please read our Terms and Conditions.
You can cancel free of charge within 24 hours of booking, as long as the rental has not started.
Cancellations made less than 24 hours before your scheduled pickup may be subject to a fee, since the vehicle has already been reserved and prepared for you. To avoid this, let us know as early as possible if your plans change.
We issue a refund in the following cases:
Approved refunds are returned to your original payment method within 7 to 14 business days. The exact timing can depend on your bank or card provider.
If you do not arrive at the agreed pickup time and do not contact us to reschedule, the booking may be treated as a no-show and become non-refundable. A quick message on WhatsApp is all it takes to hold or move your booking if you are running late.
Returning a vehicle before the end of your contract does not automatically qualify for a refund of the unused days. Any adjustment depends on the terms set out in your signed rental agreement, so please check these before you return the car early.
If your rented vehicle develops a mechanical fault that was not caused by you, we will provide a replacement vehicle at no extra cost. Our goal is to keep you on the road with as little disruption as possible.
To cancel a booking or ask about a refund, contact our team directly:
Please include your booking name and pickup date so we can find your reservation quickly. You can also reach us through our Contact Us page.
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About Left Lane Rent A Car
Left Lane Rent A Car is Dubai’s trusted car rental service offering zero deposit, free delivery across all Dubai areas, and instant WhatsApp booking. Choose from a wide range of vehicles. Available 24/7, we bring the car to you.
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